This Privacy Policy explains how Cleaners E3 collects, uses, stores and protects personal data belonging to its customers and prospective customers. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners E3 customers and prospective customers in our service area.
Cleaners E3 provides cleaning and related household services to customers in our service area. When we refer to we, us or our in this Privacy Policy, we mean Cleaners E3 as the organisation responsible for deciding how and why your personal data is processed. This Privacy Policy applies wherever we act as a controller of your personal data, meaning where we determine the purposes and means of processing that data.
We may collect and process the following categories of personal data about you when you enquire about, purchase or use our services or otherwise interact with us:
Identification and contact details, such as your name, home address, service address, billing address, and preferred contact methods.
Communication details, such as your communication preferences and the content of messages you send to us, including enquiries, feedback and complaints.
Service information, such as details of cleaning services requested, property type and size, access instructions necessary to carry out the services, and any special requirements you inform us about.
Booking and transaction information, such as dates and times of bookings, records of services delivered, prices, and payment reference details supplied by your chosen payment provider.
Technical and usage data, such as information about how you use our website or online tools if you interact with us digitally. This may include device and browser information, approximate location data derived from your device, and basic analytics data.
Voluntary information, such as survey responses, testimonials, or feedback that you choose to provide to help us improve our services.
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us by phone, in person, or through online forms. We may also collect data as part of delivering our services at your property, for example information about access needs or service preferences that you tell our staff. In some cases we may receive limited personal data from third parties where this is necessary to provide services you have requested, for example referral partners or platforms you use to book services.
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide cleaning services, manage bookings and payments, and communicate with you about your appointments.
Legitimate interests. We process personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, training staff, and maintaining accurate business records.
Legal obligation. We may process your personal data where necessary to comply with legal and regulatory obligations, including tax, accounting and health and safety requirements.
Consent. In limited cases, we may rely on your consent, for example for certain forms of direct marketing or where we collect optional information that is not necessary for the performance of our contract with you. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided with our service documentation.
We use your personal data for the following purposes:
To respond to enquiries, provide quotes, and supply information about our services.
To set up, manage and fulfil bookings for cleaning and related services.
To manage payments, invoices, and accounting records associated with your use of our services.
To communicate with you about your bookings, changes to services, service reminders and operational notices.
To improve our services, including monitoring quality, training team members and managing customer feedback or complaints.
To maintain the security of our staff and customers, for example by recording access instructions and safety information relevant to the delivery of services at your premises.
To send you service related information and, where permitted, marketing messages about services that may be relevant to you. You can opt out of marketing communications at any time.
To comply with legal obligations, exercise or defend legal claims, and cooperate with regulators and law enforcement authorities where required by law.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as processors on our behalf or as separate controllers where appropriate.
Categories of data processors may include:
IT and software support providers that host or maintain our booking, customer management, and communication systems.
Payment processing providers that handle your card or electronic payments in a secure manner.
Professional advisers such as accountants or legal advisers where this is necessary for legitimate business purposes and compliance with legal obligations.
Service partners or subcontractors who assist us in delivering cleaning services, where they need access to limited personal data such as your name, address and service instructions.
Where we use processors, we require them under written contracts to handle your personal data only in accordance with our instructions, apply appropriate security measures, and comply with applicable data protection laws.
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in such locations, we will ensure that appropriate safeguards are in place for any international transfers of personal data. These safeguards may include the use of standard contractual clauses or other mechanisms recognised under data protection law to ensure that your personal data remains adequately protected.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage our relationship with you, respond to queries or complaints, and demonstrate our compliance with legal obligations. When your personal data is no longer needed for these purposes, we will securely delete or anonymise it.
Specific retention periods may vary depending on the type of data and our legal or regulatory obligations. For example, financial and transaction records are usually kept for a number of years in line with tax and accounting requirements.
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, and reasonable safeguards around the systems and storage methods we use. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and legal limitations.
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal ground for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object at any time to the processing of your personal data for direct marketing.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of your rights, you can contact us using the contact information provided with our service documentation or on our official materials. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make significant changes, we will take reasonable steps to inform you. The latest version of this Privacy Policy will always apply to our processing of your personal data.
Book our cleaners E3 company and take advantage of our professional and cheap services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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