These Terms and Conditions set out the basis on which Cleaners E3 provides cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual or organisation that books and pays for the cleaning services.
Company means Cleaners E3, the provider of the cleaning services.
Service or Services means the cleaning and related services supplied by the Company to the Customer.
Cleaner means any employee, contractor, or subcontractor engaged by the Company to provide the Services.
Premises means the property or properties where the Services are to be carried out.
The Company provides domestic and commercial cleaning services, which may include regular cleaning, one off cleaning, deep cleaning, end of tenancy cleaning, post construction cleaning, and other related services as agreed with the Customer at the time of booking.
The exact scope of work, including rooms, areas, and any special tasks, will be agreed during the booking process. Any additional tasks not agreed in advance may be subject to additional charges and time availability.
The Company reserves the right to refuse to provide Services in areas that are unsafe, unsanitary to a hazardous degree, or otherwise beyond the reasonable capability of the Cleaner, including but not limited to areas affected by infestation, structural damage, or dangerous materials.
Bookings can be requested by the Customer through the Companys accepted booking channels as communicated by the Company from time to time.
When requesting a booking, the Customer must provide accurate and complete information regarding the Premises, the type of service required, any special instructions, access arrangements, and any relevant health and safety information.
A booking will be considered provisional until confirmed by the Company. The Company will confirm the booking, the date and time, and any applicable charges before the Service is scheduled. The Company reserves the right to decline a booking request at its discretion.
The Customer must ensure that access to the Premises is available at the agreed date and time. Where keys are provided to the Company, the Customer warrants that they have the authority to grant such access and that the keys are safe and suitable for use. The Company will take reasonable care of any keys but shall not be liable for any losses arising from defective locks or existing security issues.
Service charges are based on the type of service, estimated duration, and the size and condition of the Premises. Prices will be communicated to the Customer at the time of booking and confirmed before the Service is scheduled.
The Company may charge on an hourly basis, a fixed price basis, or a combination of both. Minimum charges may apply, which will be notified to the Customer in advance.
Unless otherwise agreed in writing, payment is due on or before the day the Services are provided. The Company may require payment in advance or a deposit to secure the booking. Where a deposit is taken, this may be non refundable in cases of late cancellation as set out in these Terms and Conditions.
The Customer agrees to pay all charges incurred in full and on time. If payment is not received when due, the Company reserves the right to suspend or cancel further Services and to charge interest on overdue amounts at the statutory rate permitted under UK law until payment is received in full.
Any additional services requested by the Customer on the day of cleaning that are not part of the original booking may incur extra charges. Such charges will be agreed, where possible, before the additional work is carried out.
The Customer may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Customer must provide at least 24 hours notice prior to the scheduled start time of the Service unless a different timeframe is stated at the time of booking.
Where less than 24 hours notice is given, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted service fee, or a minimum call out charge, whichever is higher. For same day cancellations or where the Cleaner arrives at the Premises and is unable to gain access or commence work, the full service fee may be charged at the Companys discretion.
The Company may cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, such as illness, transport disruption, extreme weather, or other unforeseen events. In such cases, the Company will use reasonable efforts to offer an alternative appointment. The Company will not be liable for any loss or damage arising from such cancellations or rescheduling.
The Customer must provide a safe working environment for the Cleaner at all times. This includes ensuring that the Premises are safe to enter, that all utilities required for the work such as electricity and water are available, and that any potentially dangerous items are removed or made safe.
The Customer is responsible for securing and storing any valuable, fragile, or irreplaceable items before the commencement of the Service. The Company shall not be responsible for any loss or damage to items that are not reasonably visible, properly secured, or that are already damaged or in poor condition.
The Customer must inform the Company of any special requirements, allergies, sensitivities, or restrictions relating to cleaning products, equipment, or methods before the Service takes place.
If the Customer supplies any cleaning products or equipment, the Customer is responsible for ensuring that such products and equipment are safe, suitable for the intended purpose, and compliant with applicable health and safety regulations.
The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.
The Company will use reasonable efforts to ensure that Cleaners attend at the agreed time. However, arrival times are approximate and may be subject to delays beyond the Companys control. In such events, the Company will communicate revised times to the Customer where possible.
The Company will ensure that Cleaners are instructed to carry out the agreed scope of work. The Company reserves the right to make minor adjustments to the service methods and processes where necessary to achieve a satisfactory result or to comply with health and safety requirements.
The Company aims to deliver a high standard of cleaning services. If the Customer is dissatisfied with any aspect of the Service, the Customer must notify the Company as soon as reasonably practicable, preferably within 24 hours of the service completion, providing reasonable details and, where possible, supporting information.
Where a complaint is justified and relates to the standard of cleaning, the Company will, at its option, arrange for a Cleaner to revisit the Premises to re clean the affected areas or offer a reasonable partial refund. This shall be the Customer's sole and exclusive remedy in respect of service quality issues.
The Company will not be liable for complaints or claims where the Customer has failed to provide reasonable access for any proposed re clean, has subsequently cleaned the area themselves or through a third party, or has materially altered the Premises since the original Service.
The Company will maintain appropriate liability insurance for the Services it provides, subject to any limitations and exclusions in the relevant policy.
The Companys total liability to the Customer in respect of any loss or damage arising out of or in connection with the provision of the Services shall be limited to the amount actually paid by the Customer for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
The Company will not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss or damage suffered by the Customer, howsoever caused.
The Company shall not be liable for wear and tear, pre existing damage, or damage arising from defects in the Premises, fixtures, fittings, or items being cleaned. This includes but is not limited to discolouration, deterioration due to age, or damage caused by the use of cleaning products that are suitable for the surface in normal conditions.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability under applicable law.
The Company will comply with applicable UK regulations regarding the handling and disposal of domestic and commercial waste generated during the provision of Services.
Unless expressly agreed in advance, the Companys responsibility for waste is limited to collecting, bagging, and placing waste in the Customer's designated refuse or recycling receptacles at the Premises. The Company does not ordinarily remove waste from the Premises.
Where the Customer requests removal of waste from the Premises, this may be subject to additional charges and may require separate arrangements. Certain types of waste including hazardous, clinical, electrical, or regulated materials may not be handled or removed by the Company. The Customer is responsible for informing the Company of any such materials and arranging appropriate specialist removal services where required.
The Customer agrees not to request or require the Cleaner to dispose of waste in a manner that would breach local authority rules, environmental legislation, or waste carrier licensing requirements. The Company reserves the right to refuse any request that may involve unlawful or unsafe disposal practices.
Where the Customer provides keys or access codes, the Company will take reasonable measures to keep such items secure and confidential. Keys will be labelled in a way that does not identify the Premises address.
The Customer is responsible for ensuring that locks, alarms, and access systems are in working order. The Company will not be liable for any loss or damage arising from defects in such systems or from the Customer's failure to notify the Company of any specific security procedures.
If the Cleaner is prevented from gaining access at the agreed time due to issues with keys, locks, or security systems, this may be treated as a late cancellation and subject to applicable charges as set out in these Terms and Conditions.
The Company is committed to maintaining a safe working environment for Cleaners and Customers. Cleaners are instructed to follow health and safety guidelines, including the safe use of cleaning products and equipment.
The Customer must inform the Company of any known health and safety risks at the Premises, such as loose fittings, faulty wiring, slippery floors, or the presence of hazardous substances. The Company may decline to carry out or continue a Service if it believes there is a risk to health or safety.
Customers are requested to keep pets and children away from the immediate work areas during the cleaning to minimize risks and interruptions.
The Company will handle any personal data provided by the Customer in accordance with applicable data protection laws. Personal information will be used only for the purposes of managing bookings, providing Services, processing payments, and related administrative tasks.
The Company will take reasonable steps to protect the confidentiality of the Customer's information and will not disclose such information to third parties, except where necessary for the provision of Services, where required by law, or where the Customer has given consent.
The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the amended terms.
For ongoing or regular services, the Company will notify the Customer of any significant changes that may affect existing arrangements. Continued use of the Services after such notification will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, arrangements, or agreements, whether oral or written.
Book our cleaners E3 company and take advantage of our professional and cheap services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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